Saucony Reviews

I started out running with Saucony's OMNI 11 trainers. I didn't buy the trainers new, but previously worn. Very satisfied with the quality, lightness and ventilation of Saucony's trainers. Ran in them for another 450km before they tore. Can't throw them away, love them and will be getting a new pair from my country's online store.

I have ordered 2 pair of shoes on the site saucony-Sverige.com. One month later I received, after paying customs declaration fee, a pair of fake Ran Ban sunglasses. This is not good for Saucony to let fake sites use there name. I have been in contact with Saucony but the fake site is still up and running.

Ordered trainers which at the time of writing are a week late. Called their customer services only to receive a recorded message saying they couldn't take calls. Then tried emailing them (repeatedly), and have yet to receive an answer. LOVE their shoes, SO disappointed with their customer service es and fulfilment...

This isn't about the quality of Saucony shoes but more about Saucony UK shopping experience. Saucony uses UPS and after wasting 2 days waiting for delivery I simply refuse to buy from Saucony UK in the future.

Order made on 6th April 2021 - They used UPS and you might as well not have any expectations on when receive it with them.
UPS you cannot speak to anyone - all automated communication that just hangs up on you.
The package has been "In Transit" for 5 days and never arrives. It is a joke.
Stop using UPS - they make you look bad!

I purchased a new pair of Saucony shoes 2yrs ago. After wearing first time I told my husband that one shoe sounded and felt funny !! Second time I wore them when I pulled them off, the shoe top and the bottom of shoe was COMPLETELY APART , handing by the heel, literally!! We looked, evidently they were Never glued together!!! ABSOLUTELY NO SIGN OF BEING ATTACHED!! I have Always loved and worn Saucony shoes , but NEVER AGAIN!! I have called twice !! Each time I send pictures like I was told , they would Always tell me that a representative would contact me !!! 2 YRS. LATER, NO CALL!!

Bad customer service
One of the socks had a hole after removing it from the packaging. The socks also did not seem Ultralight as described. I noticed that they've since changed the name of the product on the website. Customer service said I couldn't return them without being charged a $5 fee, even though the socks were damaged and I didn't find them as described. I don't recommend ordering through Saucony's website.

Ordered a pair of trainers for daughter on the 30th December 2020 and still waiting for them to arrive by ups. The trainers actually ship from the EU which it does not state when ordering. Have sent numerous emails and phone calls and they have replied once. The trainers maybe good quality but the service definitely isn't.

Items don't arrive. They don't respond to emails..They use the God awful UPS who are a shower.
I await a refund. I won't be wearing these trainers anymore.

Last year, I bought a pair of Saucony Iso Ride 2. They were lovely to run in, but the outersole wore down far too quickly - the heel on the right shoe had nearly disappeared after fewer than 150 miles. I contacted Saucony, and to their immense credit, after sending them photos of the wear, they replaced the shoes with the most recent comparable model, Ride 13. They were helpful and courteous throughout.
Both pairs of shoes are extremely well made - great attention to detail, with no missing glue or messy seals.
Regarding some other reviews complaining about shipping delays - welcome to Brexit.

Ordered a pair of running shoes directly from Saucony (uk site). Turns out they are coming from the EU, which it was never stated when I ordered them. They are stuck in Holland, no date yet for delivery! Why wasn’t I told the shoes were not in the Uk when ordering? Sent emails to Saucony and haven’t had a reply at all. Really poor service and customer service. Avoid buying directly from Saucony! Disappointing service!

I have always had a pair on saucony running shoes in my rotation and never had reason to complain, they have been great.
The reason for 3 stars is that they use UPS as a courier and UPS is appalling and untrustworthy. Suacony needs to understand this reflects badly on them. Due to my experiences of ordering from the website and items never arrivingi will not be ordering from them again or until they use an alternative courier.